Home > Departments > Communications & Public Engagement

Communications and Public Engagement

Residents and visitors want effective, accurate and timely information, as well as ways to share thoughts and concerns with city employees, department leaders and elected officials. The Communications and Public Engagement Department (CPE) helps to make that happen.

The CPE team works with a variety of stakeholders to share city messages across a variety of communications channels. They also take feedback and ideas from the community back to city officials to create an inclusive and responsive city government.

media relations

Media Relations

The CPE office coordinates media relations activities and handles media inquiries for the City of Fort Worth. Members of the media can submit inquiries online, obtain information from the City News e-newsletter and download recent city council presentations.

Community Engagement

Community Engagement

The Community Engagement team works with residents on building neighborhood capacity and the developing communication networks of city stakeholders. These include faith-based groups, neighborhood associations, schools and nonprofit organizations. Effective communications with these different audiences is vital to the success of city initiatives and programs.


Fort Worth Television

Fort Worth TV, in partnership with the community, produces diverse and innovative programs for and about Fort Worth. Watch presentations and view programming either online, on TV or YouTube. Recordings are cataloged and can be found online.

call center

Customer Care

The Call Center answers calls for Animal Care and Control, Code Enforcement, Environmental, Forestry, Parking, Solid Waste, Storm Water, Streets, Traffic and switchboard calls for the City Manager’s Office. Customer service representatives initiate work orders for residents, and educate and clarify city services and regulations. Call 817-392-1234 or email your needs to Customer Care.


Website Management

The CPE office maintains and manages content on the city's website, fortworthtexas.gov. Do you have suggestions or edits to improve the website? Let us know.


Volunteer Program

There are many opportunities to get involved in your community. View the different kinds of volunteer positions available throughout various departments.


Media Line

Michelle Gutt

City communications channels

Primary city social media accounts